Maura the Mouse Lunchbox

Delivery Charges

USA

Free Standard shipping on orders over $45

Standard Delivery = $6.95 (7-10 working days)

AUSTRALIA

Free Standard shipping on orders over $70 AUD

Standard Delivery = $10.00 AUD (Approx. 15 working days)

Europe

Standard $5.95 (7-14 working days)

CHINA

Free Standard shipping on orders over $100 (USD)

Standard Delivery = $15 (USD)

*Transactions are converted from US Dollar into Chinese Yuan at current exchange rates

Rest of the world

Standard £15.00

Free shipping over £70.00

All orders sent to Europe and the rest of the world will have a customs declarations form (CN22) attached. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address: 

Blade & Rose Returns
Unit 7, Kendal Fell Business Park
Underbarrow Road
Kendal
LA9 5RR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@bladeandrose.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are also able to exchange once the items have been received however this can take u up to 7 working days to complete. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bladeandrose.co.uk.