Frequently Asked Questions

Order FAQs

Can I add to an existing order?

We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. 
Can I combine my orders together? 

Ours systems are automated. Orders go directly into the warehouse, so we would be unable to do this.
How can I track my order?

Once dispatched, you will receive a dispatch notification with tracking links.

I'm ordering a gift. Will the paperwork have prices?

We do not include any paperwork witin the parcel.

What are our items made of?

Please view our product tags to see a break down of the fabric composition. 

Shipping & Return FAQs

Do you offer free returns?

Not just yet, sadly. Take a look at our Returns & Exchanges page to get all the info you need on returning items.
How long will deliveries take?

We aim to dispatch within 48 hours for orders placed on a working day, please allow extra time during busy periods and holidays.

Delivery's can take from 5-7 working days. 
What payment methods do you accept?

We can take the following: Visa / Mastercard / American Express / Maestro / Shop Pay / Apple Pay / Google Pay / Paypal
How secure is shopping in the Online Shop? Is my data protected?

Very. All data is stored securely and protected by our payment processors.
What is your return policy?

Please see our return section for more information.